Terms & Conditions
- Methods Of Payment
- Content Errors
- Disclaimer of Warranty
- PitStopUSA.com Privacy/Security Policy
Credit Cards - We accept VISA, Mastercard and Discover. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Shipping charges will be added to your order for the exact cost of shipping. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars.
E-Checks - We accept E-Checks. Shipping charges will be added to your order for the exact cost of shipping. All prices are in U.S. Dollars.
PayPal - We accept PayPal. Shipping charges will be added to your order for the exact cost of shipping. Shipments will be forwarded after deposit is confirmed in our account, this may take an additional day to process. All prices are in U.S. Dollars.
Cashiers Checks and Money Orders - Are not accepted unless prior approval is granted in advance from our Customer Service department at 707-781-3062 during normal business hours. Shipments will be forwarded after receipt of funds from customer.
Sorry, we currently do not accept personal checks, purchase orders or C.O.D orders.
We offer same day shipping that is typically available on in-stock items for most orders received before 3:00 PM EST (12:00 Noon Pacific Time) Monday through Friday. No orders are shipped on Saturdays, Sundays or legal holidays. Please ensure that you enter the same exact billing address and telephone number that your credit card company has on file for your account to avoid delays in processing your order. There will be an automatic charge of $30 to your credit card account on any refused shipment. UPS Next Day, Second Day, 3 Day or Ground shipping is available. Some items must be shipped by truck due to size or weight restrictions (items over 150 lbs. or exceeding UPS size restrictions). There is an additional charge for hazardous materials shipped via UPS Ground (hazardous materials can not be shipped by air. These products are clearly noted in product descriptions.
Shipping Charges are calculated based on UPS Ground charges based on product approximate weight and size of each product and the destination of the shipment.
NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.
Occasionally, additional shipping and handling fees may apply to multiple packages and / or shipments, special orders, large (UPS Oversize) or heavy items. A few of our products are too large to ship UPS and have to be shipped via a motor freight carrier. These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store.
If additional shipping charges or motor freight charges are applicable we will contact you prior to shipment to approve any additional charges. You will receive a separate invoice via e-mail once your order has shipped for actual additional shipping charges or motor freight charges. Most shipping charges are billed within five business days of shipment, but occasionally charges may take up to two weeks to appear on your credit card statement. By submitting this purchase order you have authorized Performance Sales and Marketing Inc. to bill your credit card for any additional shipping charges.
Any products designated at "UPS Hazardous Materials Charge" are subject to additional UPS shipping charges. These products are clearly designated in the product descriptions.
PLEASE NOTE: Sorry, but we can not deliver to P.O. Boxes!
We ship only within the United States at this time.
UPS Ground - delivers within 1-5 business days
Transit times vary from our various warehouses. Most orders ship from our California or Michigan warehouse. We also ship from several other warehouses in California, Georgia, Florida, Texas, Tennessee, Missouri, New York, Illinois, Wisconsin and North Carolina.
Use the following guidelines for typical transit times for shipments from our Michigan warehouse (most parts, equipment, supplies - other locations vary):
- Arizona - 4 business days
- California - 4-5 business days
- Colorado - 3 business days
- Florida - 3 business days
- Illinois - 1 business day
- Indiana - 1 business day
- Michigan - 1 business day
- Missouri - 2 business days
- New York - 2 business days
- North Carolina - 2 business days
- Ohio - 1 business day
- Pennsylvania - 2 business days
- Texas - 3 business days
- Washington - 4-5 business days
Use the following guidelines for typical transit times for shipments from our California warehouse (safety equipment only - other locations vary):
- Arizona - 3 business days
- California (Northern) - 1 business day
- California (Southern) - 2 business days
- Colorado - 3 business days
- Florida - 5 business days
- Illinois - 4 business days
- Indiana - 4 business day
- Michigan - 4-5 business days
- Missouri - 4 business days
- New York - 5 business days
- North Carolina - 5 business days
- Ohio - 5 business days
- Pennsylvania - 5 business days
- Texas - 4 business days
- Washington - 2 business days
UPS 3 Day Select - delivers within 3 business days
UPS 2 Day Air - delivers within 2 business days
UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next day in most areas of the continental United States, metro Hawaii and metro Alaska.
Online Shipment Tracking - Your tracking information will be automatically sent to you via e Mail after your product has shipped. Or you may click on the “My Orders” link located at the bottom of any page and simply log into your account and you can track your shipment. There you will find the tracking information and status of your order. Simply click on this number to track your shipment online, or call UPS at 1-800-PICK UPS. To track your UPS shipment online, log in to http://www.ups.com/tracking/tracking.html.
Damaged Shipments - If you received a damaged shipment from UPS, please call UPS at 1-800-PICK UPS (1-800-742-5877) and request a Damage Inspection.
Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card or PayPal account will be refunded for the full purchase price of the item(s) plus sales tax (if applicable). All non-defective returns may be subject to a 15% restocking charge. Before returning any item you must submit a RMA (Return Merchandise Authorization) request via e-mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.
All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.
A separate RMA number may be required for each part, depending on the warehouse the product was shipped from. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges. Sorry, we can not accept returns on any opened computer software, fire extinguishers or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)
NOTE: Please allow up 4 weeks (next billing cycle) for the processing of return shipments before credit appears on your monthly credit card statement. You should be able to see the credit online within 24-72 hours after it is issued depending on the card issuing bank. PayPal credits appear immediately on your account. You will be notified via e Mail when the credit issued.
By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.
We have made every attempt to ensure that all product descriptions, pricing, graphics, illustrations and application information is correct and thorough as possible to assist you in making the best selection of merchandise to fit your needs. In the event that a product is listed at an incorrect price due to an database error, incorrect pricing or price increases received from our suppliers or distributors, we reserve the right to refuse or cancel any orders placed for product at the incorrect price. All illustrations and graphics contained on this web site are for reference only, and actual product shipped may vary from illustration.
Occasionally, we are out-of-stock on an item you may order from us. If an item is out-of-stock, we will notify you via e mail so that you may attempt to purchase the product elsewhere, or pick place an order for an alternative product that will fit your requirements. For your convenience, we do not maintain backorders on unshipped products. Most out-of-stock situations pass quickly, so please feel free to try ordering the product again at a later date.
Warranty claims must be made before the parts are installed, within thirty (30) days of purchase, and are subject to the specific terms and conditions of each individual manufacturer. Due to the nature of their use, racing parts are not covered by warranty once they are installed or have been used. When it has been determined the part is defective we will either replace it or offer you a refund. No refunds will be given on shipping charges.
Anytime after the first thirty (30) days of purchase, all returns and replacements must be handled directly with the manufacturer. Manufacturers warranties vary on each product and is subject to change without notice.
WARNING: Motorsports are dangerous. Racing and Safety Equipment products are sold without warranty, expressed or implied unless specifically noted. No warranty or representation is made as to this product's liability to protect the user from any injury or death. The user assumes that risk.
Performance Sales and Marketing Inc. dba / PitStopUSA.com offers no warranties...either express or implied, including any warranty of fitness for a particular use or application. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. Racing is a dangerous activity and the user shall be responsible for determining the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within.
All trademarks or service marks contained on this Internet site are the property of their respective owners and used solely to promote the brand, features and benefits of these products. "The On-line Motorsports Superstore" and "pitstopusa.com" are registered trademarks or service marks of Performance Sales and Marketing and C & C Racing. All rights are reserved
All content and materials on this Internet site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by C & C Racing, LLC or by the original creator of the materials. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All rights are reserved.