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Order Status

Q: Has my order shipped?

Orders received by 3:00 p.m. EST (12:00 Noon Pacific Time) typically ship the same day. We will notify via e Mail with your tracking number after your order has shipped. These notifications sometimes may not be posted unti the next business day due to the high volume of orders we process. Please note that you may receive several e Mail confirmations as it is not uncommon for an order to be shipped from several locations. You can also contact us anytime. Please have your order information available when you contact us via telephone during normal business hours at 707-781-3062.

Q: How do I track my order?

Your order tracking information will be sent to you automatically after your order has shipped. Please note that this information sometimes may not be posted until the next business day due to the high volume of orders we process. You may receive several e Mail confirmations as it is not uncommon for an order to be shipped from several locations.Or you may simply log into your account and you can review your shipment information anytime. Check your tracking number online with UPS Online Tracking to determine delivery information or call them at 1-800-PICK UPS.

Q: When will my order arrive?

Transit times vary from our warehouses. Most orders ship from our Michigan or (most racing parts) Northern California (safety equipment only) warehouses. We also ship factory direct from Florida, Georgia, Texas, Missouri, Tennessee, Illinois, Wisconsin and North Carolina and other locations. Each product listing is noted with the shipping location(s).

UPS Ground - Delivers 1-5 business days

Typical transit times from our Michigan warehouse (most racing parts & supplies - other shipping locations vary):

  • Arizona - 4 business days
  • California - 4-5 business days
  • Colorado - 3 business days
  • Florida - 3 business days
  • Illinois - 1 business day
  • Indiana - 1 business day
  • Michigan - 1 business day
  • Missouri - 2 business days
  • New York - 2 business days
  • North Carolina - 2 business days
  • Ohio - 1 business day
  • Pennsylvania - 2 business days
  • Texas - 3 business days
  • Washington - 4-5 business days

Typical transit times from our California (safety equipment only - other shipping locations vary):

  • Arizona - 3 business days
  • California (Northern) - 1 business days
  • California (Southern) - 2 business days
  • Colorado - 3 business days
  • Florida - 5 business days
  • Illinois - 4 business days
  • Indiana - 4-5 business days
  • Michigan - 4-5 business days
  • Missouri - 4 business days
  • New York - 5 business days
  • North Carolina - 5 business days
  • Ohio - 5 business days
  • Pennsylvania - 5 business days
  • Texas - 4 business days
  • Washington - 2 business days

UPS 3 Day Select - delivers within 3 business days

UPS 2 Day Air - delivers within 2 business days

UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next business day in most areas of the continental United States, metro Hawaii and metro Alaska.

Q: My order never arrived

You will receive your shipping information automatically via e Mail after your order has shipped. Please note that you may receive several e Mail confirmations as it is not uncommon for an order to be shipped from several locations. Or you may simply log into your account and you can review your shipment information. Check your tracking number online with UPS Online Tracking to determine delivery information or call them at 1-800-PICK UPS. You can also contact our Customer Service department. Please have your order information available when you contact us.

Q: How do I cancel my order?

Contact us immediately at 707-781-3062 as soon as possible as we process orders through our system very quickly. Please do not notify us of a change or cancellation via e Mail as orders get processed very quickly and could be shipped before we receive your e Mail message. Please have your order information available when you contact us. If your order has already shipped we will issue an RMA number. Please see our Return Policy for more information.


Shipping & Returns

Q: How do I return my product?

Merchandise may be returned within 30 days of purchase. Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

  1. Contact us to obtain a Return Merchandise Authorization number (RMA). Please note that RMA numbers expire 30 days after they are issued.
  2. All merchandise to be returned must be accompanied by an RMA number and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.
  3. You will receive an RMA number via E Mail with shipping instructions and address to send your merchandise.
  4. Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced. If merchandise or packaging is returned unsellable it will be returned to you or a repackaging fee will apply.
  5. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. All returns will be assessed a $5 processing fee per RMA number. This fee will be deducted from the amount credited to your credit card or PayPal account, plus any applicable restocking charges, typically 15% of purchase price.
  6. NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

  7. All returns must be shipped prepaid via UPS Ground - no collect shipments will be accepted. Please insure the part for its full value to protect yourself against loss or damage in transit.
  8. Sorry, we can't accept returns on product on Special Order items or opened Computer Software products.
  9. All return merchandise must be shipped via United Parcel Service (UPS). If we determine that the part was shipped in error by our warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published UPS ground rates to your credit card. Please retain your shipping receipts for proof of purchase. We are not responsible for shipments lost in transit by UPS or shipped by other methods.
  10. If the merchandise return requires shipment by truck, you must use the carrier we authorize on the RMA number correspondence we send you. No bus shipments will be accepted.
  11. Be sure you keep a record of your UPS tracking number. We can not accept responsibility for undelivered returns. You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html.

By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

Click here to submit a Return Request Form

Q: How do I get flat rate shipping?

Flat Rate Shipping promotions offer you a low flat rate shipping option on orders that exceed the total outlined in the specific promotion. Flat Rate Shipping is available most items that weight under 20 lbs. Exclusions include items over 20 lbs, UPS Oversize Items, Special orders and products that require special handling such as wheels, etc. Eligible and excluded products are clearly marked throughout the promotional period.

Q: How do I get free shipping?

We offer Free Ground Shipping within the Continental U.S.A. on all driver safety equipment including Helmets, Racing Suits, Racing Shoes, Head and Neck Restraints and Racing Gloves that have a retail price over $99. Free Shipping does not apply for orders shipped outside the Continental U.S.A.

NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

Q: How much is my shipping?

Pit Stop USA provides a handy Shipping Calculator located on the checkout page. Simply enter your Zip Code in the designated area and your shipping charges will automatically be calculated for each shipping method offered for the products in your shopping cart. Please note the Shipping Calculator is only a shipping estimate provided by UPS based only on the Zip Code entered. Actual shipping charges may vary based on the exact address entered on the order. For instance, UPS Delivery Area Surcharge applies to each package delivered to certain ZIP Codes within the 48 contiguous states and is calculated into the final shipping cost on applicable orders.

UPS Shipping Charges are calculated based on UPS Ground based on product weight, dimensional size and the destination of the shipment. We have taken every possible step to calculate these shipping charges accurately with information provided from our suppliers to bring you the convenience of knowing your shipping charges when placing your order.

Dimensional weight calculations are used to figure the cost of shipping many UPS Ground packages and all UPS Next Day or UPS 2nd Day Air packages. For example: A package weighing 10 lbs could cost you a 30 lb rate because of its dimensions. Shipping amounts for UPS oversize items will be calculated using this method calculated (Length + 2 x Width + 2 x Height).

UPS Dimensional Weight Calculations are as follows:

  • UPS Oversize Level 1: Packages over 85", under or equal to 108" dimensional size. Billed at 30 lb. minimum.
  • UPS Oversize Level 2: Packages over 108", under or equal to 130" dimensional size. Billed at 70 lb. minimum.
  • UPS Oversize Level 3: Packages over 130", under or equal to 165" dimensional size. Billed at 90 lb. minimum*
  • * $40 Flat Fee over and above the regular weight based freight cost is added to UPS Oversize Level 3.

    Hazardous Materials: Hazardous materials must be shipped by ground at an additional $25 per item.

    Fire Extinguishers: Due to Federal Regulations, fire extinguishers must ship in a separate carton and are not returnable at an additional $12.50 handling charge per item.

    Some of our products are too large to ship UPS and have to be shipped via a motor freight carrier. These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store and the costs are clearly indicated when you purchase the item.

    Free Shipping Promotions and Flat Rate Shipping Promotions may supersede the aforementioned UPS Shipping Rates for the life of the promotions. UPS Oversize, Truck Freight and special handling shipping rates are typically not included in Free Shipping or Flat Rate Shipping Promotions and will shipped utilizing the standard costs or additional handling fees. We take every possible step to specially mark our our products that will incur these charges throughout our store.

    NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

    Q: When will my order ship?

    We offer same day shipping that is typically available on in-stock items for orders received before 3:00 PM EST (12:00 Noon Pacific Time) Monday through Friday. No orders are shipped on Saturdays, Sundays or legal holidays.

    Q: Do you ship internationally?

    Sorry, we ship only within the United States at this time.

    Q: What is the pitstopusa.com Return Policy?

    Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card or PayPal account will be refunded for the full purchase price plus sales tax (if applicable). A $5 processing fee will be applied to all non-defective returns. All non-defective returns are subject to a 15% restocking charge if a replacement item is not purchased. Before returning any item you must submit a RMA (Return Merchandise Authorization) request via e-mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

    NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

    All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

    A separate RMA number may be required for each part, depending on the warehouse the product was shipped from. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges. Sorry, we can not accept returns on any opened computer software, fire extinguishers or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)

    NOTE: Please allow up 4 weeks (next billing cycle) for the processing of return shipments before credit appears on your monthly credit card statement. You should be able to see the credit online within 24-72 hours after it is issued depending on the card issuing bank. PayPal credits appear immediately on your account. You will be notified via e Mail when the credit issued.

    By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

    Click here to submit a Return Request Form


    Pricing and Billing

    Q: What are my payment choices?

    We accept VISA, Mastercard, Discover, and American Express credit cards. We also accept PayPal and E Check payments. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars. We do not accept money orders and cashier's checks for product unless approved in advance by our Customer Service department. Please contact our Customer Support department at 707-781-3062 for details.

    Q: When will my credit card be charged?

    We capture credit card transactions at the end of each business day. If there are any products ordered that are not available, we will notify you via e Mail and issue a credit the next business day. Occasionally, additional shipping and handling fees may apply to multiple packages and / or shipments, special orders, large (UPS Oversize) or heavy items. A few of our products are too large to ship UPS and have to be shipped via a motor freight carrier. These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store.

    If additional shipping charges or motor freight charges are incurred, you will receive a separate invoice via e-mail once your order has shipped for actual additional shipping charges or motor freight charges. We never mark up these additional shipping charges, you will only pay the exact additional amount we pay to the shipper! Most shipping charges are billed within five business days of shipment, but occasionally charges may take up to two weeks to appear on your credit card statement. By submitting a purchase order you have authorized Pit Stop USA to bill your credit card for any additional shipping charges.

    Q: I have a question on my charges.

    Contact Customer Service or call us at 707-781-3062 during regular business hours. Please have your order information available when you contact us.

    Q: Do I have to pay sales tax?

    You will not be charged sales tax on your order unless you live in the state of California. We charge all applicable sales tax on orders delivered to addresses within California. Any sales taxes due for orders shipped to any other state shall be the sole responsibility of the customer.

    Q: I need a copy of my receipt / invoice.

    Simply log into your account and you can review your order information by clicking the "My Orders" link at the bottom of any page. You can also contact Customer Service. Please have your order information available when you contact us.


    Buyers Guide

    Q: How do I find my product?

    To find a specific product, use the following instructions:

    1. Our site features a powerful database that allows you quickly find the categories, brands and products you are looking for. We have carefully organized our products into departments located across the top of each page, and in categories that are listed in the left column on every page. Once you made your selection the desired category, you will be immediately taken to main catalog page for that category. Then you can easily navigate in the left column or center of the screen to select from the sub-categories. In many cases, there are several sub-category levels designed to narrow your search to only the products you are looking for.
    2. You can perform a simple "Keyword" search on the top right hand side of any page be simply typing a brief description or the product part number to enter our search engine.
    3. Select the "Brand" tab at the top of any page that takes you directly to a list of the top brands in motorsports where you can click on the brand you are interested in. You can also reach this listing by clicking on the "Brands" link on the bottom of every page.

      We utilize a system that constantly rotates the products you will see in "Featured Items" and "New Products" area on the home page. Simply hit the refresh button on your browser on any page in our store to see a new set of products each time! This allows us to showcase the largest selection possible of exciting products to you.

    Q: How do I navigate your site?

    Our site features unique department, category and product pages to quickly find the products you are looking for. Our online store works will with any connection, but we strongly recommend the installation of either DSL, cable or high speed dial up connection to maximize your shopping experience. A high performance connection is the best way to shop our huge selection of over 40,000 products in over 4,000 categories! Our site is designed to work with all popular browsers including Microsoft Internet Explorer and Firefox. Simply click on the various links and buttons to select the categories and merchandise you are looking for.

    Q: I can't find what I am looking for.

    We offer over 40,000 name brand racing parts, supplies and accessories! We are constantly adding new products to our database for your online shopping convenience. Please contact us or call us during normal business hours at 707-781-3062 and tell us what you are looking for. We will promptly reply with product availability and pricing information to assist you in ordering the product you are looking for.

    Q: How do I contact Pit Stop USA?

    Please contact Pit Stop USA as follows:

    Use this Contact Us link to contact us via e mail.

    Telephone: 707-781-3062

    Toll Free Order Line: 1-866-RACEGEAR (866-722-3432)

    Mailing Address: P.O. Box 750218 ~ Petaluma, CA. 94975-0218

    Q: Is my transaction secure?

    You can shop with confidence on our secure server. Our online store is secured by Comodo SSL. You can be confident that your all the data we collect is fully protected using state of the art technology when shopping on our secure site. We use Authorize.net for credit card processing one of the largest agencies in the world and PayPal.

    Q: What is your Privacy Policy?

    All of us at Pit Stop USA and C&C Racing LLC are committed to protecting our customers privacy. We utilize the information we collect from you to process your order. We will never send you e mail promotional announcements unless you specifically subscribe to our newsletter. We will never sell, trade, or rent your customer information to others. If you ever decide that you no longer wish to receive any promotional e mails from Pit Stop USA or one of our other stores and wish to be removed from our mailing list, simply unsubscribe from our mailing list. A link will also be provided on any promotional e mails to automatically remove you from our mailing list.

    Q: What are your business hours?

    You can place your order online 24/7. Our offices are open Monday through Thursday - 8:00 a.m. to 5:00 p.m. Pacific Time.
    Fridays - 8:00 a.m. to 3:00 p.m. Pacific Time.

    We are closed on weekends and on major holidays (Christmas, New Years Day, Thanksgiving, Memorial Day, Independence Day, Labor Day).


    Help

    Q: How To Use Our Online Store

    1. Our site features a powerful database that allows you quickly find the categories, brands and products you are looking for. We have carefully organized our products into departments located across the top of each page, and in categories that are listed in the left column on every page. Once you made your selection the desired category, you will be immediately taken to main catalog page for that category. Then you can easily navigate in the left column or center of the screen to select from the sub-categories. In many cases, there are several sub-category levels designed to narrow your search to only the products you are looking for.
    2. You can perform a simple "Keyword" search on the top right hand side of any page be simply typing a brief description or the product part number to enter our search engine.
    3. Select the "Brand" tab at the top of any page that takes you directly to a list of the top brands in motorsports where you can click on the brand you are interested in. You can also reach this listing by clicking on the "Brands" link on the bottom of every page.

      We utilize a system that constantly rotates the products you will see in "Featured Items" and "New Products" area on the home page. Simply hit the refresh button on your browser on any page in our store to see a new set of products each time! This allows us to showcase the largest selection possible of exciting products to you.

    Q: How To Maximize Your Shopping Experience

    Our online store works will with any connection, but we strongly recommend the installation of either DSL, cable or high speed dial up connection to maximize your shopping experience. A high performance connection is the best way to shop our huge selection of over 40,000 products in over 4,0000 categories!

    Q: Browser Help

    Our site is designed to work with all popular browsers, including Microsoft Internet Explorer and Firefox. To get the most out of our site you can download the latest version of Microsoft Internet Explorer. Our site is designed to create a full page view at 1152 x 864 pixels setting on your display monitor.

    Q: Checking Out & Finalizing Your Order

    1. One you have selected all of your merchandise, simply click on "Checkout" or "Shopping Cart" icon links located in the upper right hand corner of any page. You will see the number of items and total cost of your order displayed in the upper right hand of each page as you shop.
    2. The first step is to review and finalize your order on the shopping cart page. You can update quantity, remove items, and apply any discount coupons you may have for your purchase. You can also get a shipping estimate by simply inputing your zip code and clicking the "Calculate" button. Please note that this estimate can vary somewhat once you provide the actual shipping address when you check out. Once you have completed this information, simply click on the "Checkout" button.
    3. You will be directed to log into the Customer Information where you can select from the following: "Checkout as Guest" to check out as a guest to complete your order quickly if you're on the go, and don't already have an account; "I'm an Existing Customer" to login to your existing account for added convenience while placing your order; "I'm a New Customer" to create a new account and get all the advantages of being a registered customer such as listing and viewing all your orders each time you visit us. You will set your own personal password and be asked to confirm it. Don't worry about forgetting your password, simply click on the "Forgot Password" link when logging in and we will instantly e mail it to you!
    4. You will then enter you billing address for your credit card or PayPal account. Check the box labeled "I have a separate shipping address" if the order is to be shipped to a different address. Please note that to protect against identify theft, we immediately perform a security check and shipping address review on all orders received with a shipping address that does not match the billing address.
    5. Select either "Pay using my Credit Card" where after submitting your order, your credit card will be charged to complete your payment - or - Pay using PayPal® where after submitting your order, you will be redirected to PayPal® to complete your payment.
    6. Please be sure to select the box "Please inform me of product information and specials" to subscribe to our mailing list where you will receive important new product updates, exclusive discount coupons, and inside racing industry information! Don't worry about SPAM, we never sell our e mail lists to other companies.
    7. Click the "Submit Order" button to complete your order.
    8. The Checkout Confirmation page will appear with your order summary and Order Number. Click on the printer icon to view if you want to print a copy of your order for your records.
    9. If you are experiencing a problem please immediately contact Customer Service or call us at 707-781-3062 during regular business hours.

    Q: Can't Find What You Are Looking For?

    We offer over 40,000 products from over 400 manufacturers in our online store. Please request Product Information and tell us what you are looking for. We will promptly reply with product availability and pricing information to assist you in ordering the product you are looking for.

    Q: Customer Support

    We offer customer service support via e mail at Customer Service or call us at 707-781-3062 during regular business hours.

    Q: Online Order Tracking

    Your tracking information will automatically be e Mailed to you after your order has shipped. Please note that tracking information is sometimes not available until the next business day after your order ships due to the high velocity of orders we process. Or you may simply click on the "My Orders" link at the bottom of each page and log into your account to find the tracking information and status of your order.


    Terms & Conditions

    Q: Methods Of Payment

    Credit Cards - We accept VISA, Mastercard and Discover. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Shipping charges will be added to your order for the exact cost of shipping. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars.

    E-Checks - We accept E-Checks. Shipping charges will be added to your order for the exact cost of shipping. All prices are in U.S. Dollars.

    PayPal - We accept PayPal. Shipping charges will be added to your order for the exact cost of shipping. Shipments will be forwarded after deposit is confirmed in our account, this may take an additional day to process. All prices are in U.S. Dollars.

    Cashiers Checks and Money Orders - Are not accepted unless prior approval is granted in advance from our Customer Service department at 707-781-3062 during normal business hours. Shipments will be forwarded after receipt of funds from customer.

    Sorry, we currently do not accept personal checks, purchase orders or C.O.D orders.

    Q: Shipping

    We offer same day shipping that is typically available on in-stock items for most orders received before 3:00 PM EST (12:00 Noon Pacific Time) Monday through Friday. No orders are shipped on Saturdays, Sundays or legal holidays. Please ensure that you enter the same exact billing address and telephone number that your credit card company has on file for your account to avoid delays in processing your order. There will be an automatic charge of $30 to your credit card account on any refused shipment. UPS Next Day, Second Day, 3 Day or Ground shipping is available. Some items must be shipped by truck due to size or weight restrictions (items over 150 lbs. or exceeding UPS size restrictions). There is an additional charge for hazardous materials shipped via UPS Ground (hazardous materials can not be shipped by air. These products are clearly noted in product descriptions.

    Shipping Charges are calculated based on UPS Ground charges based on product approximate weight and size of each product and the destination of the shipment.

    NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

    Occasionally, additional shipping and handling fees may apply to multiple packages and / or shipments, special orders, large (UPS Oversize) or heavy items. A few of our products are too large to ship UPS and have to be shipped via a motor freight carrier. These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store.

    If additional shipping charges or motor freight charges are applicable we will contact you prior to shipment to approve any additional charges. You will receive a separate invoice via e-mail once your order has shipped for actual additional shipping charges or motor freight charges. Most shipping charges are billed within five business days of shipment, but occasionally charges may take up to two weeks to appear on your credit card statement. By submitting this purchase order you have authorized Performance Sales and Marketing Inc. to bill your credit card for any additional shipping charges.

    Any products designated at "UPS Hazardous Materials Charge" are subject to additional UPS shipping charges. These products are clearly designated in the product descriptions.

    PLEASE NOTE: Sorry, but we can not deliver to P.O. Boxes!

    We ship only within the United States at this time.

    UPS Ground - delivers within 1-5 business days

    Transit times vary from our various warehouses. Most orders ship from our California or Michigan warehouse. We also ship from several other warehouses in California, Georgia, Florida, Texas, Tennessee, Missouri, New York, Illinois, Wisconsin and North Carolina.

    Use the following guidelines for typical transit times for shipments from our Michigan warehouse (most parts, equipment, supplies - other locations vary):

    • Arizona - 4 business days
    • California - 4-5 business days
    • Colorado - 3 business days
    • Florida - 3 business days
    • Illinois - 1 business day
    • Indiana - 1 business day
    • Michigan - 1 business day
    • Missouri - 2 business days
    • New York - 2 business days
    • North Carolina - 2 business days
    • Ohio - 1 business day
    • Pennsylvania - 2 business days
    • Texas - 3 business days
    • Washington - 4-5 business days

    Use the following guidelines for typical transit times for shipments from our California warehouse (safety equipment only - other locations vary):

    • Arizona - 3 business days
    • California (Northern) - 1 business day
    • California (Southern) - 2 business days
    • Colorado - 3 business days
    • Florida - 5 business days
    • Illinois - 4 business days
    • Indiana - 4 business day
    • Michigan - 4-5 business days
    • Missouri - 4 business days
    • New York - 5 business days
    • North Carolina - 5 business days
    • Ohio - 5 business days
    • Pennsylvania - 5 business days
    • Texas - 4 business days
    • Washington - 2 business days

    UPS 3 Day Select - delivers within 3 business days

    UPS 2 Day Air - delivers within 2 business days

    UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next day in most areas of the continental United States, metro Hawaii and metro Alaska.

    Online Shipment Tracking - Your tracking information will be automatically sent to you via e Mail after your product has shipped. Or you may click on the “My Orders” link located at the bottom of any page and simply log into your account and you can track your shipment. There you will find the tracking information and status of your order. Simply click on this number to track your shipment online, or call UPS at 1-800-PICK UPS. To track your UPS shipment online, log in to http://www.ups.com/tracking/tracking.html.

    Damaged Shipments - If you received a damaged shipment from UPS, please call UPS at 1-800-PICK UPS (1-800-742-5877) and request a Damage Inspection.

    Q: Returns

    Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card will be refunded for the full purchase price plus sales tax (if applicable). A $5 processing fee will be applied to all non-defective returns. All non-defective returns are subject to a 15% restocking charge, but this charge is typically waived if a replacement product is purchased prior to processing of the merchandise return. Before returning any item you must submit a RMA (Return Merchandise Authorization) e mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

    All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

    A separate RMA number may be required for each part that is to be returned. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective, we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges.

    Sorry, we can not accept returns on any opened computer software or consumable type products (brake fluid, polishes, cleaners, etc.)

    Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

    1. Contact us with a Product Return Request to obtain a Return Merchandise Authorization number (RMA).
    2. All merchandise to be returned must be accompanied by an RMA number and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.
    3. You will receive an RMA number via E Mail (or over the telephone if we can't reach you via e mail) with shipping instructions and address to send your merchandise.
    4. Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced.
    5. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. Returns will be assessed a $5 processing fee per RMA number. This fee will be deducted from the amount credited to your credit card account, plus any applicable restocking charges, typically 15% of purchase price.
    6. NOTE: The return/refund of any item purchased with Free Shipping will void the Free Shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.
    7. NOTE: The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.

    8. Sorry, we can't accept returns on product on Special Order items.
    9. All return merchandise must be shipped via United Parcel Service (UPS). If we determine that the part was shipped in error by our warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published UPS ground rates to your credit card. Please retain your shipping receipts for proof of purchase.
    10. If the merchandise return requires shipment by truck, you must use the carrier we authorize on the RMA number correspondence we send you. No bus shipments will be accepted.
    11. Be sure you keep a record of your UPS tracking number. We can't accept responsibility for undelivered returns. You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html.

    By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

    Click here to submit a Return Request Form

    Q: Content Errors

    We have made every attempt to ensure that all product descriptions, pricing, graphics, illustrations and application information is correct and thorough as possible to assist you in making the best selection of merchandise to fit your needs. In the event that a product is listed at an incorrect price due to an database error, incorrect pricing or price increases received from our suppliers or distributors, we reserve the right to refuse or cancel any orders placed for product at the incorrect price. All illustrations and graphics contained on this web site are for reference only, and actual product shipped may vary from illustration.

    Q: Backorders

    Occasionally, we are out-of-stock on an item you may order from us. If an item is out-of-stock, we will notify you via e mail so that you may attempt to purchase the product elsewhere, or pick place an order for an alternative product that will fit your requirements. For your convenience, we do not maintain backorders on unshipped products. Most out-of-stock situations pass quickly, so please feel free to try ordering the product again at a later date.

    Q: Warranty

    Warranty claims must be made before the parts are installed, within thirty (30) days of purchase, and are subject to the specific terms and conditions of each individual manufacturer. Due to the nature of their use, racing parts are not covered by warranty once they are installed or have been used. When it has been determined the part is defective we will either replace it or offer you a refund. No refunds will be given on shipping charges.

    Anytime after the first thirty (30) days of purchase, all returns and replacements must be handled directly with the manufacturer. Manufacturers warranties vary on each product and is subject to change without notice.

    WARNING: Motorsports are dangerous. Racing and Safety Equipment products are sold without warranty, expressed or implied unless specifically noted. No warranty or representation is made as to this product's liability to protect the user from any injury or death. The user assumes that risk.

    Q: Disclaimer of Warranty

    Performance Sales and Marketing Inc. dba / PitStopUSA.com offers no warranties...either express or implied, including any warranty of fitness for a particular use or application. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. Racing is a dangerous activity and the user shall be responsible for determining the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within.

    Q: Trademarks

    All trademarks or service marks contained on this Internet site are the property of their respective owners and used solely to promote the brand, features and benefits of these products. "The On-line Motorsports Superstore" and "pitstopusa.com" are registered trademarks or service marks of Performance Sales and Marketing and C & C Racing. All rights are reserved

    Q: Copyrights

    All content and materials on this Internet site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by C & C Racing, LLC or by the original creator of the materials. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All rights are reserved.

    Q: PitStopUSA.com Privacy/Security Policy

    This statement discloses the privacy and security practices for Performance Sales and Marketing Inc. and www.PitStopUSA.com. This statement does not include the privacy practices for partnered sites. We strongly encourage our users who visit external sites from links within PitStopUSA.com to read the privacy statements of those sites as their privacy practices may differ from ours.

    If you have questions, comments or concerns regarding this statement you should first contact us via Customer Service email or by calling 707-781-3062. If you prefer, you may contact us in writing via our postal address:

  • PitStopUSA.com
  • PO Box 750218
  • Petaluma, CA 94975-0218
  • supportdesk@pitstopusa.com
  • PitStopUSA.com has taken extensive precautions to safeguard your security when making online purchases in order to ensure that your information is secure.

    Privacy

    What personal information is collected?

    You will be asked to provide us with personally identifiable information when you visit the PitStopUSA.com website in order for us to provide you with the products that you wish to order. You may either check out as a “guest” or you may wish to become a registered customer of our online store. You will be required to provide your billing and shipping addresses, your email address, and your credit card number or other payment-related information.

    NOTE: PitStopUSA.com does not keep our customers credit card information on file, therefore you will be asked to provide your account information each time you order from us. This is an additional security precaution that further reduces any opportunity for security breaches. If you request one of our newsletters or send an inquiry to one of our customer service representatives we will store a record of your request along with your email address. In addition, our web servers track various technical details about your visit, such as your IP address and which pages you visited. That information does not typically contain any personally identifiable information about you. We also collect demographic and interest information (such as age, gender and interests) about you using Google Anayltics. This allows us to present specific products and services to you based on who you are and what you like.

    How is the provided information being used?

    We only collect information that is used to provide the products and services that you have requested or in which we think that you might have an interest. We also use this information to improve the content of our website, to notify you of problems with your requests, or to update you about changes to our website.

    Do we share your personal information?

    Occasionally we will need to share information with third parties in order in order to provide you with the products and services you have requested and to operate this website. This may require us to transmit your personal information to service providers who assist us in processing orders and shipping products, processing payment information, and sending emails and newsletters. We protect your privacy with these service providers via agreements that they will protect your privacy in accordance with our standard Privacy/Security Policy. Some of those organizations may have their own privacy statements which may give you additional protections. You are strongly encouraged to read those statements when presented.

    How do I access or manage my personal information?

    Registered customers of the website can manage most of your registration information. However, some of your personal information may not be changed online and may require you to contact us to verify your identity before changes can be made. The customer registration area will permit you to decide whether or not you wish to receive or opt-out of future email messages from this website. We may be required to maintain records about your purchases or other activities on this website due to various legal and recordkeeping requirements. If you prefer to manage your personal information via other means, you may contact us in writing at:

  • PitStopUSA.com
  • PO Box 750218
  • Petaluma, CA 94975-0218
  • supportdesk@pitstopusa.com
  • If required by law, what information will be disclosed?

    Pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction we may provide any and all information we have about you to law enforcement or other government agencies. If this should occur we will in all cases require written documentation of the request, proof of the identity of the law enforcement official, and we will take every step to authenticate the validity of the request. Any request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency and the law enforcement or government agency making the request.

    What are cookies and how do we use them?

    A cookie is a block of text placed in a file on your hard drive by a website you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information via online registration. Speedway Motors uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience. Cookies are also used in line with Google Remarketing and Analytics to serve advertisements to you on other websites across the Internet based on your past visits to our website. Your personally identifiable information, such as telephone number and address, are not shared with Google via cookies.

    PitStopUSA.com also uses a session cookie, which is a piece of identification between your browser and our server that helps to do things such as keeping track of the items in your shopping cart. The shopping cart cookie is saved for a designated period of time in case your session expires or if you return to complete a purchase within that time frame.

    What choices do I have regarding the collection, use and distribution of information?

    If you do not want to receive email from us in the future, please opt-out at the bottom of the email message or contact us via email, or by writing at the aforementioned postal address.

    When you provide us with your email address, you will only receive messages about your order status, or issues regarding the operations of this website. You must opt-in to receive any email messages from PitStopUSA.com or any subsidiaries of Performance Sales and Marketing Inc. You may modify your email preferences by calling 866-722-3432 or if you have an account at PitStopUSA.com you may change them in by clicking here.

    If you provide us with your postal address, you may receive periodic catalogs from us or other notices containing information about new products and services or upcoming events. We never sell or share email addresses with any outside companies or organizations for marketing purposes. If you do not wish to receive postal mailings from PitStopUSA.com or any or Performance Sales and Marketing subsidiaries please let us know by calling, sending an email, or writing to us at the aformentioned postal address.

    We will require your telephone number when placing on order and you be contacted by us with information regarding your order or requests for additional information. We never share telephone numbers with any third parties for marketing campaigns.

    Security

    What security procedures are used to protect the loss, misuse or alteration of information?

    PitStopUSA.com is committed to making our online ordering process and your personal information secure. We sincerely appreciate your business and take your security very seriously.

    Pit Stop USA uses Google’s AdWords remarketing service to advertise on Google as well as third party websites to market to previous visitors to our site. This means that we may advertise to visitors of our site who may have only viewed items but not completed any task. For example you may not have yet made a purchase on PitStopUSA.com. These ads could be on any site that is part of Google’s display network or in Google’s Search results. We may also advertise to you based on your interests. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. If you would like opt out of these marketing campaigns you can do so on Google’s Ads Settings page

    PitStopUSA.com Secure Online Orders

    The PitStopUSA.com website uses SSL to communicate with secure browsers like Firefox, Google Chrome and Internet Explorer. Credit card information entered is encrypted by state-of-the-art and industry-standard protocol, SSL (Secure Sockets Layer). The aforementioned browsers encrypt your credit card and personal information making it extremely difficult to intercept and misuse while being transmitted between your computer and our server. If your browser is not secure, you will not be able to complete a purchase at PitStopUSA.com.

    Once you complete your order, we take additional precautions to protect the security and privacy of the information stored on our computer networks reducing the likelihood of any possible security breaches. These systems are housed in secure facilities, and access to your data by our employees is limited is strictly controlled by password protected systems, and monitored for abuse.

    PitStopUSA.com does not keep our customers credit card information on file, therefore you will be asked to provide your account information each time you order from us. This is an additional security precaution that further reduces any opportunity for security breaches.

    If you are still uncomfortable of providing your credit card online, please don’t hesitate to contact us by phone toll free at 866-722-3432.

    If you have questions whatsoever regarding your online security, please contact us at 866-722-3732 or email Customer Service.

    Children

    PitStopUSA.com does not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian, in accordance with federal law. You are welcome to browse our website if you are under age 13, however you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we discover that we have inadvertently determine that we have accidentally collected a child's information, we will immediately completely delete that data from our records.

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