Shipping & Returns

  1. How do I get free shipping?
  2. How much is my shipping?
  3. How do I return my product?
  4. When will my order ship?
  5. Do you ship internationally?
  6. What is the pitstopusa.com Return Policy?

Q: How do I get free shipping?

Simply place a order with a subtotal of $99 or more, and Pit Stop USA will ship your order for FREE!
*Some exclusions apply:*
  • Alaska and Hawaii are not included.
  • A qualifying order total of $99 is required and is based on product subtotal.
  • Oversize/overweight items do not qualify for free shipping. This may be based on an items weight, Single and or multiple dimensions of an item. These items clearly indicate and oversize/weight charge.
  • Expedite shipping charges do not qualify for free shipping.
  • Items requiring truck shipment do not qualify for free shipping.
  • Q: How much is my shipping?

    Place a order with a subtotal of $99 or more, and Pit Stop USA will ship your order for FREE!
    *Some exclusions apply:*

  • Alaska and Hawaii are not included.
  • A qualifying order total of $99 is required and is based on product subtotal.
  • Oversize/overweight items do not qualify for free shipping. This may be based on an items weight, Single and or multiple dimensions of an item. These items clearly indicate and oversize/weight charge.
  • Expedite shipping charges do not qualify for free shipping.
  • Items requiring truck shipment do not qualify for free shipping.
  • We take every possible step to specially mark our our products that will incur these charges throughout our store.

    If you are unsure if your order will qualify for Free shipping Pit Stop USA provides a handy Shipping Calculator located on the checkout page. Simply enter your Zip Code in the designated area and your shipping charges will automatically be calculated for each shipping method offered for the products in your shopping cart. Please note the Shipping Calculator is only a shipping estimate provided based only on the Zip Code entered. Actual shipping charges may vary based on the exact address entered on the order.

    Some of our products are too large to ship FedEx/UPS and have to be shipped via a motor freight carrier. These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store and the costs are clearly indicated when you purchase the item.

    Q: How do I return my product?

    Merchandise may be returned within 60 days of purchase. Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

    1. Contact us to obtain a Return Merchandise Authorization number (RMA). Please note that RMA numbers expire 30 days after they are issued.
    2. All merchandise to be returned must be accompanied by an RMA number and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.
    3. You will receive an RMA number via E Mail with shipping instructions and address to send your merchandise.
    4. Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced. If merchandise or packaging is returned unsellable it will be returned to you or a repackaging fee will apply.
    5. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. In certain situations non-defective returns may be subject to a 15% Restocking Fee.
    6. We recommend that all returns/exchanges should be shipped via UPS or FedEx - no collect shipments will be accepted. Please insure the part for its full value to protect yourself against loss or damage in transit.
    7. Sorry, we can't accept returns on product on Special Order items or opened Computer Software products.
    8. Return Labels. If we determine that the part was shipped in error by our warehouse, we will issue a Call Tag. We are not responsible for shipments lost in transit by UPS or shipped by other methods.
    9. If the merchandise return requires shipment by truck, you must use the carrier we authorize on the RMA number correspondence we send you. No bus shipments will be accepted.
    10. Be sure you keep a record of your tracking number. We can not accept responsibility for undelivered returns. You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html.

    By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

    Click here to submit a Return Request Form

    Q: When will my order ship?

    We offer same day shipping that is typically available on in-stock items for orders received before 3:00 PM EST (12:00 Noon Pacific Time) Monday through Friday. No orders are shipped on Saturdays, Sundays or legal holidays.

    Q: Do you ship internationally?

    Sorry, we ship only within the United States at this time.

    Q: What is the pitstopusa.com Return Policy?

    Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card or PayPal account will be refunded for the full purchase price of the item(s) plus sales tax (if applicable). All non-defective returns may be subject to a 15% restocking charge. Before returning any item you must submit a RMA (Return Merchandise Authorization) request via e-mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

    All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

    A separate RMA number may be required for each part, depending on the warehouse the product was shipped from. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges. Sorry, we can not accept returns on any opened computer software, fire extinguishers or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)

    NOTE: Please allow up 4 weeks (next billing cycle) for the processing of return shipments before credit appears on your monthly credit card statement. You should be able to see the credit online within 24-72 hours after it is issued depending on the card issuing bank. PayPal credits appear immediately on your account. You will be notified via e Mail when the credit issued.

    By submitting a Return Request you hereby agree to the Terms & Conditions outlined above.

    Click here to submit a Return Request Form