Pricing and Billing

  1. What are my payment choices?
  2. When will my credit card be charged?
  3. I have a question on my charges.
  4. Do I have to pay sales tax?
  5. I need a copy of my receipt / invoice.

Q: What are my payment choices?

We accept VISA, Mastercard, Discover, and American Express credit cards. We also accept PayPal and E Check payments. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars. We do not accept money orders and cashier's checks for product unless approved in advance by our Customer Service department. Please contact our Customer Support department at 707-781-3062 for details.

Q: When will my credit card be charged?

We capture credit card transactions at the end of each business day. If there are any products ordered that are not available, we will notify you via e Mail and issue a credit the next business day. Occasionally, additional shipping and handling fees may apply to multiple packages and / or shipments, special orders, large (UPS Oversize) or heavy items. A few of our products are too large to ship UPS and have to be shipped via a motor freight carrier. These products are clearly designated with "MUST SHIP BY TRUCK" throughout our web store.

If additional shipping charges or motor freight charges are incurred, you will receive a separate invoice via e-mail once your order has shipped for actual additional shipping charges or motor freight charges. We never mark up these additional shipping charges, you will only pay the exact additional amount we pay to the shipper! Most shipping charges are billed within five business days of shipment, but occasionally charges may take up to two weeks to appear on your credit card statement. By submitting a purchase order you have authorized Pit Stop USA to bill your credit card for any additional shipping charges.

Q: I have a question on my charges.

Contact Customer Service or call us at 707-781-3062 during regular business hours. Please have your order information available when you contact us.

Q: Do I have to pay sales tax?

You will not be charged sales tax on your order unless you live in the state of California. We charge all applicable sales tax on orders delivered to addresses within California. Any sales taxes due for orders shipped to any other state shall be the sole responsibility of the customer.

Q: I need a copy of my receipt / invoice.

Simply log into your account and you can review your order information by clicking the "My Orders" link at the bottom of any page. You can also contact Customer Service. Please have your order information available when you contact us.