Order Status

  1. Has my order shipped?
  2. How do I track my order?
  3. When will my order arrive?
  4. My order never arrived
  5. How do I cancel my order?

Q: Has my order shipped?

Orders received by 3:00 p.m. EST (12:00 Noon Pacific Time) typically ship the same day. We will notify via e Mail with your tracking number after your order has shipped. These notifications sometimes may not be posted unti the next business day due to the high volume of orders we process. Please note that you may receive several e Mail confirmations as it is not uncommon for an order to be shipped from several locations. You can also contact us anytime. Please have your order information available when you contact us via telephone during normal business hours at 707-781-3062.

Q: How do I track my order?

Your order tracking information will be sent to you automatically after your order has shipped. Please note that this information sometimes may not be posted until the next business day due to the high volume of orders we process. You may receive several e Mail confirmations as it is not uncommon for an order to be shipped from several locations.Or you may simply log into your account and you can review your shipment information anytime. Check your tracking number online with UPS Online Tracking to determine delivery information or call them at 1-800-PICK UPS.

Q: When will my order arrive?

Transit times vary from our warehouses. Most orders ship from our Michigan or (most racing parts) Northern California (safety equipment only) warehouses. We also ship factory direct from Florida, Georgia, Texas, Missouri, Tennessee, Illinois, Wisconsin and North Carolina and other locations. Each product listing is noted with the shipping location(s).

UPS Ground - Delivers 1-5 business days

Typical transit times from our Michigan warehouse (most racing parts & supplies - other shipping locations vary):

  • Arizona - 4 business days
  • California - 4-5 business days
  • Colorado - 3 business days
  • Florida - 3 business days
  • Illinois - 1 business day
  • Indiana - 1 business day
  • Michigan - 1 business day
  • Missouri - 2 business days
  • New York - 2 business days
  • North Carolina - 2 business days
  • Ohio - 1 business day
  • Pennsylvania - 2 business days
  • Texas - 3 business days
  • Washington - 4-5 business days

Typical transit times from our California (safety equipment only - other shipping locations vary):

  • Arizona - 3 business days
  • California (Northern) - 1 business days
  • California (Southern) - 2 business days
  • Colorado - 3 business days
  • Florida - 5 business days
  • Illinois - 4 business days
  • Indiana - 4-5 business days
  • Michigan - 4-5 business days
  • Missouri - 4 business days
  • New York - 5 business days
  • North Carolina - 5 business days
  • Ohio - 5 business days
  • Pennsylvania - 5 business days
  • Texas - 4 business days
  • Washington - 2 business days

UPS 3 Day Select - delivers within 3 business days

UPS 2 Day Air - delivers within 2 business days

UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next business day in most areas of the continental United States, metro Hawaii and metro Alaska.

Q: My order never arrived

You will receive your shipping information automatically via e Mail after your order has shipped. Please note that you may receive several e Mail confirmations as it is not uncommon for an order to be shipped from several locations. Or you may simply log into your account and you can review your shipment information. Check your tracking number online with UPS Online Tracking to determine delivery information or call them at 1-800-PICK UPS. You can also contact our Customer Service department. Please have your order information available when you contact us.

Q: How do I cancel my order?

Contact us immediately at 707-781-3062 as soon as possible as we process orders through our system very quickly. Please do not notify us of a change or cancellation via e Mail as orders get processed very quickly and could be shipped before we receive your e Mail message. Please have your order information available when you contact us. If your order has already shipped we will issue an RMA number. Please see our Return Policy for more information.